GROUPON CUSTOMERS- Please Read
Thank you for purchasing our groupon! We will make your experience at Enigma Day Spa & Wellness Center a memorable one. Here are some answers to understanding this groupon deal better.
Q: Which Facial does my groupon apply to?
A: You have the choice of purchasing the Aromatherapy Facial or the Signature Anti Aging Facial . The Aromatherapy Facial value $110. 60 minutes. Allow your senses to navigate your escape from reality. By selecting an essential oil at the start of your treatment, you dictate the course of your experience. All of your senses will be awakened during this aromatherapy journey. Recommended for both men and women.
Signature Anti-Aging Facial. value $120. 60 minutes. This is an Advanced Anti-Aging Facial. We use professional skin care products that contains the newest ingredients scientifically and clinically proven to reach maximum results for every skin type. The SignatureAnti-Aging Facial contains anti-aging formulas with Co Q10, peptides, resveratrol, japanese green tea and vitamin C, which helps reduce deep wrinkles and promotes collagen renewal.This Facial is recommended for both men and women who wants to reduce fine lines and wrinkles or is just looking for that youthful glow.
Q: What are the different steps of both facials?
A:Both the Aromatherapy facial and the Signature Anti-Aging facial follows the same procedure. Since every facial is customized according to the customer’s skin type and condition, we will use products according to each individual needs. Each customer will also receive a skin analysis and consultation.
FACIAL STEPS:
- Deep pore cleansing
- 2 Steps of exfoliation
- Application of masque
- Massage of chest, head, neck, face, shoulders, arms and hands
- Application of finishing products (serums, eye cream and finishing moisturizer).
Q: How many facials can I purchase?
A: Limit 1per person and you can purchase 1 additional as gifts.
Q: Can I use my Enigma Day Spa Gift Certificate?
A: Sorry but you will not be able use your gift certificate to purchase this deal.
Q: Is this deal for new clients only?
A:No, we want everyone to experience our facials. So if you are a new client or an existing client, you are invited to purchase this deal.
Q: Can I get a different facial?
A:Unfortunately you have to use the groupon for the facial you purchased. You do have a choice of an anti-aging facial or a aromatherapy facial. Both are extremely great.
Q: How do I schedule my appointment?
A: To schedule your appointment you can call 410-938-2288. You can also email us at enigmadayspa@gmail.com. Please leave a message by phone or email with your name, groupon ID and your desired appointments time.
Q: What are your hours of operation?
A: All services are by appointments only. We are available Tues-Fri 10-8pm and Sat 10-4pm.
Q: Is tax and gratuity included?
A:We will not charge our customers tax on services but gratuity is appreciated.
Q: How much should I tip my esthetician?
A:The standard tip is 20% of the pre-discount treatment cost, though tipping 15% is not uncommon.
Q: Do you offer couples facial?
A:You can book appointments for the same time but it will be done in separate rooms.
Q: How many minutes before my appointment should I arrive?
A: Please click to download the intake form. Please fill it out at home and either email or print and bring with you at the time of your appointment. Filling out these forms saves you time and will reduce the traffic in the waiting area. You should arrive 10 minutes before your appointment.
Q: What happens if I am late for my appointment?
A:If a facial is scheduled after yours then we will have to cut your appointment time. However, if it is possible you will receive your full hour facial.
Q: What is your cancellation policy?
A:We require a 24 hr notice cancellation, instead of forfeiting your groupon you will be responsible for paying a fee of $35 to use your groupon.
Q: How many locations do you have?
A: We have 1 location. 1818 pot spring road. Lutherville, MD 21093.
Q: When does this groupon expire?
A: This groupon expires 6 months from purchase date.
